Find answers to common questions about our Irish knitwear, including delivery, sizing, and returns.
Frequently asked questions
Where do you ship to?
We currently ship within the UK. We’ll be expanding to Europe very soon - sign up to our mailing list to be the first to know when we launch in your country.
How long does delivery take?
Orders are typically processed within 1–2 working days.
Delivery within the UK usually takes 2-5 working days after dispatch.
How much is shipping?
Shipping costs are calculated at checkout based on your order.
We may offer free shipping on orders over a certain amount during promotions.
Can I track my order?
Yes - once your order has been dispatched, you’ll receive an email from us with tracking details.
Can I return an item?
Yes. You can return your item within 30 days of receiving your order, provided it is unused and in its original condition.
Do you offer exchanges?
Yes. If you need a different size or item, please contact us and we’ll do our best to arrange an exchange, subject to availability.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
How do I choose the right size?
If you’re unsure, feel free to contact us — we’re happy to help.
How can I contact you?
You can reach us via our Contact page or email us directly. We aim to respond within 24-48 hours.
Do you restock items?
Some of our pieces are produced in limited quantities. If an item is out of stock, we recommend joining our mailing list for restock updates or alternatively reach out to us for any custom requirements.